Giving Feedback is an important aspect in development of your team members. Below are some thumb rules for giving both positive and negative feedback as both are two faces of a coin.
- Do your homework before sitting with your team member.
- Get your team member involved in the discussion.
- Describe a situation and give positive criticism.
- Have an open conversation.
- Maintain your cool and calm during the discussion.
- Be a critic of the action/situation, not of the person.
- Prepare a plan to work on the feedback
- Get your facts correct before the discussion.
- Be specific during your discussion with your team member.
- Don’t point fingers or play the blame game.
- Accept your mistakes whenever true.
- Use it as a positive discussion and a learning exercise.
- Attitude should be corrective rather than punitive
- Question the action not the intent
- Close the session with appreciation
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- When you recognize good performance or an act which fits your criteria for recognition. Don’t hesitate to appreciate your team member.
- Be specific about your appreciation.
- Have a common criteria for all your team members of what behaviour or level of performance is appreciated by you.
- Have a transparent appreciation process.
- Be sincere in your appreciation and mean it.
- Appreciation is important and should be done in public forums for Top performers.
- Distinguish between good performers, average performers and poor performers.
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